Social media has become the ‘ground zero’ of customer service wars and Jamaican companies are finally catching on. On a typical day on Twitter, you’ll find a number of them from banks, to restaurants, to retail, offering a direct link for customers to engage.
Rate Ur Jamaica looked at the activities of several Jamaican businesses on Twitter and examined how they interact with customers. Here’s our pick of ten companies you need to be following on Twitter for quick resolution to your customer service woes.
Scotiabank Jamaica
Twitter account: @ScotiabankJM
Why you should follow: High customer satisfaction rating, lots of positive feedback online, real time response to customer queries and complaints.
Flow
Twitter account: @GoWithFlowJa
Why you should follow: Offers detailed information on accessing company products and services, responds to customer queries. Added bonus – follow and chat with CEO of Columbus Communications Brendan Paddick.
Jamaica Public Service Company
Twitter account: @myJPSonline
Why you should follow: Timely response to customer queries and complaints, publishes maintenance and blackout schedules and info an accessing services you may not have heard about.
Digicel
Twitter account: @Digicel_Jamaica
Why you should follow: Detailed info on accessing company products and services, promote contests and giveaways, real time response to queries.
First Heritage Corporative Credit Union
Twitter account: @FHCCU
Why you should follow: Promotes company products and services, responds to customer queries, shares inspirational quotes.
Urban Development Corporation
Twitter account: @UDCJamaica
Why you should follow: Tweets fairly consistently and promotes attractions and venues managed by the Corporation sharing useful information such as entry fees, opening hours, and special amenities.
Grace Foods
Twitter account: @gracefoods
Why you should follow: An interactive Tweeter allowing customers to engage about its products, however frequency is an issue and responses are not always timely.
National Commercial Bank
Twitter account: @ncbja
Why you should follow: Provides detailed information on company products and services; Responds to customer queries.
CB Chicken
Twitter account: @CB_chicken
Why you should follow: Tweets fairly consistently. If you love chicken then this interactive account shares lots of interesting recipes for you.