Every year tourists visit some of the best tourist attractions in Jamaica and post their reviews…
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Service and Jamaica’s Healthcare: Does It Need Fixing?
“I will remember that I do not treat a fever chart, a cancerous growth, but a…
Great Food, Even Better Service at Shirley’s Retreat
When I suggested Shirley’s Retreat Hotel, no one in the party of three had heard of…
Customer Service and Your Online Business
Good customer service is of no less importance in the virtual space than in a physical…
I found an insect in my sugar
A few weeks ago, I had an unfortunate experience just as I was about to make…
3 Reasons You’re Not Getting Better Customer Service
Social media has certainly made it easier for disgruntled customers to publicly share their grouses and…
Do You Stereotype? It Could Cost You Potential Customers
One of the worst customer service experiences is to be stereotyped. Whether it’s from an employee…
5 Phrases That Confuse Fast Food Workers
If you’ve eaten at a fast food restaurant even once, you’ll realize that pretty much any…
7 Things People Hate About Customer Service
1. Long lines /slow service Everyone hates waiting but it gets even more unbearable when the…