Stupid Phrases Customers Hate

“That’s our policy.” – You’re being paid to recite this idiotic phrase but it is best…

Customer Service: Jamaica’s Missed Opportunity

Customer service is beyond atrocious in Jamaica. I doubt they even understand the concept of professionalism.…

Would You Pay A Fee For Faster Customer Service?

UK’s largest mobile provider, EE, has announced a new initiative called Priority Answer where callers are…

7 Historic Events Jamaicans Witnessed In This Decade

7. Sunday Gambling The Jamaican Government made amendments to the law in 2013 to allow for…

7 Jamaican CEOs to Follow on Twitter

Marcia Forbes – Phase Three Productions, Lecturer, Author @marciaforbes If Jamaica has a queen of social…

Consumer Affairs Commission Secures Compensation for Customers

The Consumer Affairs Commission (CAC) in Jamaica is the body set up to oversee the fair…

Can a Buy Jamaican Campaign Ever Work?

Once again, there is a lot of chatter about how much buying Jamaican can save the…

What Time Do Stores Open In Jamaica?

There are various opening hours for stores in Jamaica. Normal business hours in Jamaica are typically…

Bad Service: Whose Fault Is It Anyway?

In a packed fast food restaurant in Montego Bay, customers expressed their impatience with the pace…