Much has been said about the new bank withdrawal tax recently announced by the Jamaican Government.…
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Customer Care: The Future is Social
Swift responses and real-time results are fast becoming the norm for customer expectations. Plugged-in, always-online customers…
Removing Cultural Barriers to Customer Service
A few years ago, two American expats in Jamaica related an account of a shopping trip…
What You Should Know When You Call Customer Care
Last week, I had the most unfortunate experience with my internet service provider. I placed a…
Valuing the Customer’s Time As Much As Their Dollar
A Twitter post earlier this week brought a contentious customer service issue to the fore –…
Not Everyone is Suited for a Job in Customer Service
In the previous post, we spoke about the relationship between the treatment of employees and their…
Here’s One Reason Your Customer Service Sucks
“You can’t expect your employees to exceed the expectations of your customers if you don’t exceed…
3 Times the Customer is Dead Wrong
(Originally published 10/18/2012) You usually hear (and we preach it too) that the customer is always…
Customer Service Reviews: Think Before You Post
In this technological age, there are an abundance of avenues for customers to share reviews on…