(Originally published 06/12/2013) In the Jamaica Observer of Wednesday June 12, 2013, Yvonne Grinam-Nicholson penned an…
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Fix Our Phone Rights! World Consumer Rights Day
The mobile phone. Its ubiquity is undeniable. Even in the most remote parts of the world,…
Know Your Phone Rights: Lessons from Vybz Kartel Trial
In the just concluded trial of Jamaican entertainer Adijah Palmer who goes by the stage name,…
Getting Action From Your Complaints
(Originally published 07/08/2013) Many disgruntled customers like to grumble amongst themselves when they feel wronged by…
Hyper Personalized Customer Service – What’s The Right Approach?
(Originally published 2/26/2013) Hyper-personalized customer service. Who comes up with these terms?The phrase has been thrown…
3 Customer Service Flops And How To Address Them
(Originally published 06/29/2012) When it comes to businesses in Jamaica, many would argue that great customer…
Are You The Customer From Hell?
(Originally published 02/04/2013) Customer satisfaction, customer experience, hyper-personalized service – these are the buzz words these…
Why You Need A Customer Service Policy
Most companies will offer new employees some kind of orientation, outlining performance expectations and workplace culture.…
How Much Is One Customer Worth?
This article is inspired by a recent Twitter post, in which one disgruntled customer put a…