If you’ve been following the news lately, you’ll see that the issue of bank fees has…
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Black History, Bob Marley, and White Cereal
Today, February 6th, is reggae legend Bob Marley’s birthday. Were he still alive, he would have…
5 Anti-Customer Service Moves Jamaican Businesses Are Guilty Of
It’s a fact. Customer service in Jamaica could use some improvement. Okay, a lot of improvement.…
Customer Service: Is Social Media Worth It?
Since the advent of sites like Facebook, Twitter, Instagram, Pinterest, and others, customer service has seen…
Service Stars: Burger King, LIAT Shine
You don’t have to look far to see/hear complaints about customer service in the Caribbean, but…
Why You Can’t Boycott Trinidad Even If You Tried
In the past six weeks, I have tried and failed to boycott products made in Trinidad.…
@&%# Did I Just Agree To?
When was the last time you clicked ‘Yes’ to ‘I Agree to the Terms and Condition’? Who…
Beware Fake Reviews!
Have you ever read a glowing review of a product or service that was miles away…
The Myth Of Customer Appreciation Day
Every once in a while, you walk into your favourite bank and see someone handing out…