If you’ve been following the news lately, you’ll see that the issue of bank fees has…
Category: archive
5 Anti-Customer Service Moves Jamaican Businesses Are Guilty Of
It’s a fact. Customer service in Jamaica could use some improvement. Okay, a lot of improvement.…
Customer Service: Is Social Media Worth It?
Since the advent of sites like Facebook, Twitter, Instagram, Pinterest, and others, customer service has seen…
Service Stars: Burger King, LIAT Shine
You don’t have to look far to see/hear complaints about customer service in the Caribbean, but…
The Myth Of Customer Appreciation Day
Every once in a while, you walk into your favourite bank and see someone handing out…
5 Ways to Charm Customers
Give more than they expect On Fridays when the Montego Bay branch of CIBC FirstCaribbeanBank is…
Those Dormant Contact Forms
Have you ever visited a company’s website in a last ditched effort to get hold of…
Beware Fake Reviews!
Have you ever read a glowing review of a product or service that was miles away…