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Category: Customer Service

Why Customers Expect More and You Should Give It

If you have ever worked in customer service, you know there are times when the customer’s expectations go way beyond what can be considered normal. But in general terms, customers have certain basic expectations....

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7 Things People Hate About Customer Service

1.       Long lines /slow service  Everyone hates waiting but it gets even more unbearable when the service is ridiculously slow. Banks and government institutions are notorious places where there seems to be an unwritten...

Bad Service: Whose Fault Is It Anyway?

In a packed fast food restaurant in Montego Bay, customers expressed their impatience with the pace of the service. Naturally, the cashiers bore the brunt of their frustrations, especially from two male customers who...