When Can You Afford to Lose a Customer?
(Originally published 06/12/2013) In the Jamaica Observer of Wednesday June 12, 2013, Yvonne Grinam-Nicholson penned an…
Fix Our Phone Rights! World Consumer Rights Day
The mobile phone. Its ubiquity is undeniable. Even in the most remote parts of the world,…
Know Your Phone Rights: Lessons from Vybz Kartel Trial
In the just concluded trial of Jamaican entertainer Adijah Palmer who goes by the stage name,…
Getting Action From Your Complaints
(Originally published 07/08/2013) Many disgruntled customers like to grumble amongst themselves when they feel wronged by…
Hyper Personalized Customer Service – What’s The Right Approach?
(Originally published 2/26/2013) Hyper-personalized customer service. Who comes up with these terms?The phrase has been thrown…
3 Customer Service Flops And How To Address Them
(Originally published 06/29/2012) When it comes to businesses in Jamaica, many would argue that great customer…
Are You The Customer From Hell?
(Originally published 02/04/2013) Customer satisfaction, customer experience, hyper-personalized service – these are the buzz words these…
Why You Need A Customer Service Policy
Most companies will offer new employees some kind of orientation, outlining performance expectations and workplace culture.…
How Much Is One Customer Worth?
This article is inspired by a recent Twitter post, in which one disgruntled customer put a…