Have you dialed one of those ‘customer care’ centres lately? Sitting on the phone trying to navigate your way through endless menus, in the vain hope of reaching someone who is intelligent enough to individualize your case and render reasonable assistance? Yeah, good luck with that!
Well, one writer captured the experience of those of us whose blood pressure rises a notch when faced with no other option but to dial customer care. In his article Customer Service at its Worst, Rob McKenzie pokes fun at the “emerging tradition of customer service” – the automated voicemail menu.
RuJ took the liberty of illustrating the article for you. Enjoy!
