7 Jamaican Traditions That Have Stood the Test of Time

Updated March 2018 The phrase “Mi bawn cum si…” is one frequently used by Jamaicans to…

New Ganja Law: Is Marijuana Now Legal in Jamaica?

Below is a summary of the new law relating to possession and smoking marijuana/ganja in Jamaica. Amendments…

Why Customers Expect More and You Should Give It

If you have ever worked in customer service, you know there are times when the customer’s…

5 Signs You Should Quit Your Customer Service Job

Customer service is never an easy job. You can complete as many training programs as you…

10 Times You Got a Beat Down From Your Jamaican Parents

Jamaican parents are notorious for strict discipline and though there’s hot debate about whether spanking used…

Top 7 Customer Service Trends in 2015

Whether you’re running a multi-national corporation or an operation of one, customer service is essential to…

Here’s the Best Way to Ask for Customer Feedback

There’s a reason customer review sites are so popular.  Before they buy, people want to know…

(Infographic) Courts, Scotiabank Voted Best of Jamaica in Customer Service

Jamaicans are always venting about poor customer service but how do we really rank the service…

Dear Business Owner, You’ve Lost Me As A Customer

Dear Business Owner, It’s the time of year that every retailer looks forward to. Those broke…