Good customer service is of no less importance in the virtual space than in a physical…
Category: archive
3 Reasons You’re Not Getting Better Customer Service
Social media has certainly made it easier for disgruntled customers to publicly share their grouses and…
I found an insect in my sugar
A few weeks ago, I had an unfortunate experience just as I was about to make…
Do You Stereotype? It Could Cost You Potential Customers
One of the worst customer service experiences is to be stereotyped. Whether it’s from an employee…
5 Phrases That Confuse Fast Food Workers
If you’ve eaten at a fast food restaurant even once, you’ll realize that pretty much any…
7 Things People Hate About Customer Service
1. Long lines /slow service Everyone hates waiting but it gets even more unbearable when the…
Stupid Phrases Customers Hate
“That’s our policy.” – You’re being paid to recite this idiotic phrase but it is best…
Customer Service: Jamaica’s Missed Opportunity
Customer service is beyond atrocious in Jamaica. I doubt they even understand the concept of professionalism.…
Would You Pay A Fee For Faster Customer Service?
UK’s largest mobile provider, EE, has announced a new initiative called Priority Answer where callers are…