The Consumer Affairs Commission (CAC) in Jamaica is the body set up to oversee the fair…
Category: archive
Bad Service: Whose Fault Is It Anyway?
In a packed fast food restaurant in Montego Bay, customers expressed their impatience with the pace…
Want Good Service? Treat People with Respect
Justin Crotty wasn’t always the Senior Vice President and General Manager of a successful company. Recently,…
Heartwarming Examples of Good Customer Service in Jamaica
There is more of a tendency to share our experiences when customer service goes wrong than…
How to Motivate Employees to Deliver Great Service
Motivating employees is one of the easiest concepts of management to understand, yet it is still…
5 Types of Customers You Could Do Without
If the customer is king, shouldn’t he be able to do as he pleases? Some certainly…
What the JPS and St Mary’s Banana Issues Really Mean
Two interesting things happened this week that suggests a shift in consumer behaviour in Jamaica. The…
Coaching Customer Service Stars
We already established that not everyone has what it takes to work in customer service. With…
Are You Driving Customers Away?
No business wants to drive away customers. Even a business which has 90% of the market,…