When was the last time you clicked ‘Yes’ to ‘I Agree to the Terms and Condition’? Who…
Category: archive
The State of Customer Service in Jamaica (Cartoon)
Here’s our take on the state of customer service in Jamaica. Want to do something about…
Jamaican Customer Service Nightmares (Part 2)
You know what’s strange? The way we trip over ourselves to smile with tourists and make…
Your Call is Very Important to Us!
Have you dialed one of those ‘customer care’ centres lately? Sitting on the phone trying to…
Lessons from UTech: 3 Reasons the Security Guard Should Not Be Your Receptionist
(Originally published November 2012) This post has been a long time coming but the recent assault by security…
Don’t Piss Off an Angry Customer!
There’s no shortage of advice on how to deal with irate customers. However, here in Jamaica,…
When Western Union closes…
(originally published August 2012) The news Tuesday that Grace Kennedy Money Services had to close all…