What Your Bank Is Charging For Your Business
If you’ve been following the news lately, you’ll see that the issue of bank fees has…
Black History, Bob Marley, and White Cereal
Today, February 6th, is reggae legend Bob Marley’s birthday. Were he still alive, he would have…
5 Anti-Customer Service Moves Jamaican Businesses Are Guilty Of
It’s a fact. Customer service in Jamaica could use some improvement. Okay, a lot of improvement.…
Customer Service: Is Social Media Worth It?
Since the advent of sites like Facebook, Twitter, Instagram, Pinterest, and others, customer service has seen…
Service Stars: Burger King, LIAT Shine
You don’t have to look far to see/hear complaints about customer service in the Caribbean, but…
Why You Can’t Boycott Trinidad Even If You Tried
In the past six weeks, I have tried and failed to boycott products made in Trinidad.…
@&%# Did I Just Agree To?
When was the last time you clicked ‘Yes’ to ‘I Agree to the Terms and Condition’? Who…
Beware Fake Reviews!
Have you ever read a glowing review of a product or service that was miles away…
The Myth Of Customer Appreciation Day
Every once in a while, you walk into your favourite bank and see someone handing out…