5 Ways to Charm Customers
Give more than they expect On Fridays when the Montego Bay branch of CIBC FirstCaribbeanBank is…
Those Dormant Contact Forms
Have you ever visited a company’s website in a last ditched effort to get hold of…
9 Jamaican Companies You Should Follow on Twitter
Social media has become the ‘ground zero’ of customer service wars and Jamaican companies are finally…
Jamaican Customer Service Nightmares (Part 2)
You know what’s strange? The way we trip over ourselves to smile with tourists and make…
Your Call is Very Important to Us!
Have you dialed one of those ‘customer care’ centres lately? Sitting on the phone trying to…
Lessons from UTech: 3 Reasons the Security Guard Should Not Be Your Receptionist
(Originally published November 2012) This post has been a long time coming but the recent assault by security…
Don’t Piss Off an Angry Customer!
There’s no shortage of advice on how to deal with irate customers. However, here in Jamaica,…
What Jamaicans Can Learn from the Olympics
Since Jamaica’s first entry in 1948, the Olympic Games have been a constant source of pride…