Justin Crotty wasn’t always the Senior Vice President and General Manager of a successful company. Recently,…
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Heartwarming Examples of Good Customer Service in Jamaica
There is more of a tendency to share our experiences when customer service goes wrong than…
Struggling In Jamaica’s Economy? Try These Money-Saving Tips!
With a struggling economy and the slide of the dollar, saving money can seem like an…
How to Motivate Employees to Deliver Great Service
Motivating employees is one of the easiest concepts of management to understand, yet it is still…
5 Types of Customers You Could Do Without
If the customer is king, shouldn’t he be able to do as he pleases? Some certainly…
What the JPS and St Mary’s Banana Issues Really Mean
Two interesting things happened this week that suggests a shift in consumer behaviour in Jamaica. The…
Coaching Customer Service Stars
We already established that not everyone has what it takes to work in customer service. With…
Are You Driving Customers Away?
No business wants to drive away customers. Even a business which has 90% of the market,…
3 Tips for Effective Customer Engagement on Social Media
If you didn’t know it yet, the future of customer service is social. And it’s not…